Refund policy

Refund & Return Policy

Returns

We want you to be completely satisfied with your purchase.

You have 30 days from the date of delivery to request a return.

To be eligible for a return, your item must be unused, in its original condition, and in its original packaging. Proof of purchase or your order number is required.

To start a return, please contact us at :

tayyipkarapinar36@gmail.com

If your return request is approved, we will provide detailed return instructions. Items returned without prior authorization will not be accepted

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and include clear photos of the issue. After reviewing your request, we will provide a replacement or a full refund if the claim is approved.

Non-Returnable Items

The following items are not eligible for return:

Personalized or custom-made products
Used or damaged items not caused by shipping
Final Sale or clearance items
Gift cards

If you have any questions about a specific item, please contact us before placing your order.

Exchanges

The quickest way to exchange an item is to return the original product once your return request has been approved and place a new order for the replacement item.

European Union 14-Day Cooling-Off Period

For orders shipped to countries within the European Union, customers have the right to cancel or return their order within 14 days of receiving it, for any reason and without providing a justification.

Returned items must be unused, in their original condition, in the original packaging, and accompanied by proof of purchase.